Carrier Partner Agreement

Platform means the ParcelGH web application and associated services at parcelgh.com.

Carrier means the transport company, courier or delivery company, airline, or logistics provider listed on the Platform.

Booking means a confirmed parcel shipment request made by a Customer through the Platform.

Customer means the individual or business sending a parcel via the Platform.

Transport Fee means the fee charged by the Carrier for transporting a parcel on a given route.

Commission means ParcelGH's fee, calculated as a percentage of the Transport Fee.

Service Charge means the flat fee charged by ParcelGH directly to Customers, separate from the Transport Fee.

ParcelGH provides the Carrier with access to:

• A digital booking system for receiving and managing parcel bookings online
• Customer-facing route listings showing the Carrier's routes, prices, and departure times
• Real-time parcel tracking infrastructure accessible to Customers
• Booking confirmation, digital labels, and OTP-based collection verification
• A monthly commission invoice summarising all paid bookings
• Customer support coordination for parcel-related inquiries

ParcelGH does not guarantee any minimum number of bookings.

The Carrier keeps 92% of the Transport Fee for every successfully paid booking. The Service Charge is paid by the Customer, collected by ParcelGH and not deducted from the Carrier's earnings.

ParcelGH reserves the right to revise commission rates with 30 days written notice to the Carrier.

ParcelGH will issue a monthly invoice to the Carrier by the 5th business day of each month, covering all paid bookings from the previous calendar month.

The invoice will detail: booking reference, route, transport fee, commission deducted, and net amount owed to the Carrier.

Payment to the Carrier will be made by bank transfer or Mobile Money within 7 business days of invoice issuance, subject to any outstanding disputes.

Cash bookings (cash on pickup or cash on delivery): where the Carrier collects cash from the Customer, the Carrier holds ParcelGH's Commission and Service Charge for those bookings. ParcelGH deducts these amounts from the Carrier's next monthly payment. If that payment is smaller than the amount owed, the Carrier pays the difference to ParcelGH by Mobile Money or bank transfer within 7 business days of the invoice.

This section applies to courier and delivery companies.

• The Transport Fee shown for each courier route includes pickup from the sender and delivery to the receiver's door. ParcelGH adds no pickup or delivery fees on top.
• The Customer pays a Service Charge of GHC 5.00 per courier booking, collected by ParcelGH and not deducted from the Carrier's earnings.
• The Carrier picks up the parcel in the pickup window chosen by the Customer at booking and delivers it to the address given.
• The Carrier is responsible for the parcel from pickup until delivery is confirmed by OTP.
• The Carrier updates each parcel's status in the ParcelGH app or dashboard (picked up, in transit, out for delivery, delivered).

Any Carrier may choose to use ParcelGH's software for its own orders, such as walk-in parcels at its offices and WhatsApp or Instagram orders (dashboard, staff app, tracking codes and SMS updates), separately from bookings made through the Platform. This is optional and not required by this Agreement.

The first 2 months are free. After that: Starter GHC 250/month (300 parcels, GHC 1.00 per extra parcel), Business GHC 600/month (1,000 parcels, GHC 0.80 per extra), Pro GHC 1,200/month (3,000 parcels, GHC 0.60 per extra). Above 3,000 parcels a month, ParcelGH and the Carrier agree a custom plan in writing.

Bookings made through the Platform do not count towards the plan's parcels and are charged only under Section 3. ParcelGH will ask the Carrier to confirm in writing before the first paid month. The Carrier may cancel or change its plan with 30 days written notice by email.

The Carrier agrees to:

• Operate all listed routes on the advertised schedule and departure times
• Handle all parcels with reasonable care to prevent damage or loss
• Collect parcels only against valid OTP verification via the ParcelGH system
• Update parcel status (In Transit, Delivered, etc.) within the platform promptly
• Maintain accurate route information, pricing, and departure schedules on the platform
• Notify ParcelGH at least 24 hours in advance of any route suspension or schedule change
• Not solicit Customers introduced through the Platform to book directly outside the Platform
• Comply with all applicable Ghanaian transport laws and regulations
• Refuse to transport items classified as prohibited under Section 9

ParcelGH agrees to:

• Maintain the Platform and booking system with reasonable availability
• Process Customer payments and disburse Carrier earnings on schedule
• Provide the Carrier with access to booking data and status tools
• Handle Customer inquiries related to platform operations and payments
• Provide reasonable notice of any material changes to platform features or terms
• Protect Carrier data in accordance with applicable data protection laws

The Carrier must refuse to transport and ParcelGH will reject bookings containing:

• Illegal drugs and controlled substances
• Explosives, flammables, and hazardous chemicals
• Counterfeit goods and pirated materials
• Wildlife and protected species
• Undeclared cash exceeding GHC 10,000
• Human or animal remains
• Any item prohibited under Ghanaian law or international transport regulations

Sending prohibited items is solely the responsibility of the Customer. The Carrier is not liable for undisclosed prohibited items, provided reasonable inspection procedures are followed.

Carrier liability begins when a parcel is accepted at the terminal or collected from a sender, and ends upon delivery to the receiver confirmed by OTP.

In cases of loss, damage, or delay caused by the Carrier:

• ParcelGH will refund the Customer's service charge. The Carrier is responsible for any additional compensation agreed directly with the Customer.

Neither party is liable for delays or losses caused by force majeure events including acts of God, civil unrest, or government action.

The Carrier grants ParcelGH a non-exclusive licence to display the Carrier's name, logo, routes, and pricing on the Platform for the purpose of facilitating bookings.

ParcelGH retains ownership of all platform software, branding, and data generated through the platform.

This agreement commences on the date the Carrier's application is approved and continues until terminated.

Either party may terminate this agreement with 30 days written notice by email.

ParcelGH may suspend or terminate a Carrier immediately and without notice if the Carrier:

• Repeatedly fails to fulfil confirmed bookings
• Engages in fraudulent or deceptive conduct
• Transports prohibited items knowingly
• Violates any applicable law or regulation

Upon termination, any outstanding earned amounts will be settled within 14 days, less any amounts owed to ParcelGH or Customers.

This agreement is governed by the laws of the Republic of Ghana.

Any disputes arising from this agreement shall first be resolved through good-faith negotiation. If unresolved within 30 days, disputes shall be referred to mediation or arbitration in Accra, Ghana, in accordance with the Alternative Dispute Resolution Act, 2010 (Act 798).

ParcelGH may amend this agreement at any time by providing the Carrier with 30 days written notice via email. Continued use of the platform after the notice period constitutes acceptance of the revised terms.